Interstate Metals

Call us:
877-346-4449

Policies

The following are our Operational Policies.

Interstate Metals — Policies & Disclosures
Payment, Credit & Operational Terms

Interstate Metals — Policies & Disclosures
Payment, Credit & Operational Terms

Our Commitment
At Interstate Metals, we're dedicated to helping industry professionals succeed. We produce standard and custom metal products to meet your specific needs — with most orders fulfilled in 48 hours or less.
Hours of Operation
Monday – Friday | 7:30 AM – 4:30 PM Eastern Time
Placing an Order
You can place an order in two convenient ways:

By Phone: Call 877-346-4449 and have your cut list ready. Our team will walk you through the process.
In Person: Visit us at 3454 W. St. Rd. 28, West Lebanon, IN during business hours.

Cut Lists
While our team is happy to assist you in developing your cut list, cut lists are the sole responsibility of the purchaser. Please verify all measurements carefully before submitting your order. Interstate Metals assumes no responsibility for inaccuracies in customer-provided cut lists. We want to make sure you get exactly what you need — nothing more, nothing less.

Payment Policy
Accepted Payment Methods
We gladly accept:

✅ Cash
✅ Personal & Business Checks
✅ Most Major Credit Cards (Visa, Mastercard, Discover)
❌ American Express is not accepted
Credit Card Surcharge: A 2% surcharge is applied to all credit card transactions. This surcharge does not apply to cash or check payments.

Payment Terms
Payment is due in full at the time of material pickup or delivery.

Approved Contractors
Partial payment arrangements may be available for pre-approved contractors who have valid identification on file with Interstate Metals. If approved, the following terms apply:

A minimum 50% deposit is required at the time of order
A post-dated check for the remaining balance may be accepted
The remaining balance must be settled within 14 days of the material pickup or delivery date

Late Payments
For balances remaining on a credit card account past the due date:

A 2% late fee will be applied to all past-due balances
This fee accrues every 30 days at an additional 2% until the balance is paid in full
The standard 2% credit card surcharge also continues to apply on outstanding card balances

Delivery Policy
A customer, contractor, or authorized representative must be present to receive all deliveries and sign the packing slip. By signing, the recipient confirms:
All items have been received
All counts are correct
Materials are in acceptable condition
Interstate Metals is not responsible for any material once the packing slip has been signed by the customer, contractor, or their authorized representative.
Additionally, Interstate Metals is not responsible for material that is delivered and left unattended, whether due to the absence of an authorized recipient or as the result of a prior leave-in-place agreement.

Return Policy
We understand that situations change. However, due to the custom nature of our products, returns are subject to the following conditions:

Eligible Items
Items eligible for return consideration:

Standard 10-foot trim pieces (uninspected, undamaged)
Unopened packages in original condition
All items must pass a damage and scratch inspection before a return is approved.

Restocking Fee
A 15% restocking fee applies to all approved returns, with the exception of screws.
Non-Returnable Items
The following items cannot be returned under any circumstances:
❌ All panels
❌ Non-standard or custom trim of any kind
All returns must be pre-approved by Interstate Metals before any items are sent back. Please contact us before making a return trip.

Questions? Call us at 877-346-4449 or stop by during business hours.

Our Commitment

At Interstate Metals, we're dedicated to helping industry professionals succeed. We produce standard and custom metal products to meet your specific needs — with most orders fulfilled in 48 hours or less.
Hours of Operation
Monday – Friday | 7:30 AM – 4:00 PM Eastern Time
Placing an Order
You can place an order in two convenient ways:

By Phone: Call 877-346-4449 and have your cut list ready. Our team will walk you through the process.
In Person: Visit us at 3454 W. St. Rd. 28, West Lebanon, IN during business hours.

Cut Lists & Orders

While our team is happy to assist you in developing your cut list, cut lists are the sole responsibility of the purchaser. Please verify all measurements carefully before submitting your order. Interstate Metals assumes no responsibility for inaccuracies in customer-provided cut lists. We want to make sure you get exactly what you need — nothing more, nothing less.

Payment Policy

Accepted Payment Methods
We gladly accept:

✅ Cash
✅ Personal & Business Checks
A 2% usage fee applies to the following:
✅ Most Major Credit and Debit Cards (Visa, Mastercard, Discover)
❌ American Express is not accepted
Credit Card Surcharge: A 2% surcharge is applied to all credit and debit card transactions. This surcharge does not apply to cash or check payments.

Payment Terms

Payment is due in full at the time of material pickup or delivery.

Approved Contractors

Partial payment arrangements may be available for pre-approved contractors who have valid identification on file with Interstate Metals. If approved, the following terms apply:

A minimum 50% deposit is required at the time of order
A post-dated check for the remaining balance may be accepted
The remaining balance must be settled within 14 days of the material pickup or delivery date.

Late Payments

For balances remaining on a credit card account past the due date:

A 2% late fee will be applied to all past-due balances
This fee accrues every 30 days at an additional 2% until the balance is paid in full
The standard 2% credit card surcharge also continues to apply on outstanding card balances.

Delivery Policy

A customer, contractor, or authorized representative must be present to receive all deliveries and sign the packing slip. By signing, the recipient confirms:
All items have been received
All counts are correct
Materials are in acceptable condition
Interstate Metals is not responsible for any material once the packing slip has been signed by the customer, contractor, or their authorized representative.
Additionally, Interstate Metals is not responsible for material that is delivered and left unattended, whether due to the absence of an authorized recipient or as the result of a prior leave-in-place agreement.

Return Policy

We understand that situations change. However, due to the custom nature of our products, returns are subject to the following conditions:

Eligible Items
Items eligible for return consideration:

Standard 10-foot trim pieces (uninspected, undamaged)
Unopened packages in original condition
All items must pass a damage and scratch inspection before a return is approved.

Restocking Fee
A 15% restocking fee applies to all approved returns, with the exception of screws.
Non-Returnable Items
The following items cannot be returned under any circumstances:
❌ All panels
❌ Non-standard or custom trim of any kind
All returns must be pre-approved by Interstate Metals before any items are sent back. Please contact us before making a return trip.

Questions? Call us at 877-346-4449 or stop by during business hours.